Refund policy

At MerryLux™, your satisfaction matters to us. We want you to feel confident and comfortable with every purchase.

If your order doesn't meet your expectations, our customer support team is ready to help.

Our 30-Day Return Policy

We accept eligible returns within 30 days of the delivery date.

For a voluntary return, the product should meet the following conditions:

  • Be unused and in its original condition.

  • Include all accessories and components supplied with the product.

  • Be returned with its original packaging and tags, where reasonably possible.

  • Be accompanied by an order number or other proof of purchase.

These requirements do not affect your legal rights concerning defective, damaged, or incorrectly described products.

How to Start a Return

To request a return, please email our support team:

adellacastruita3740@outlook.com

Include your order number and a brief explanation of your request.

Our team will review the information and provide instructions, including the correct return address.

Please contact us before shipping an item back.

Damaged, Faulty, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please let us know as soon as possible.

We may ask for photographs of the product and packaging to help us investigate the issue.

Depending on the circumstances and applicable consumer law, we will provide a suitable remedy, such as a replacement, repair, or refund.

Exchanges

Would you like to exchange your purchase for another available option?

Contact our team, and we will explain the exchange possibilities.

Exchanges depend on current stock availability and the condition of the returned item. Statutory rights remain unaffected.

Refund Procedure

After receiving and inspecting an eligible voluntary return, we aim to process the approved refund within 10 business days.

Refunds are issued through the original payment method.

Please note that your bank or payment provider may require additional time to display the refunded amount.

Where a shorter deadline is required by law, the legal deadline takes precedence.

Return Shipping Costs

For voluntary change-of-mind returns, the customer is generally responsible for return shipping unless otherwise agreed.

When a product is faulty, incorrect, or otherwise covered by mandatory consumer protection rules, return shipping costs will be handled in accordance with the applicable law.

European Union Right of Withdrawal

Customers protected by EU consumer law generally have the right to withdraw from an eligible online purchase within 14 days after receiving the goods, without giving a reason.

To exercise this right, you can send a clear withdrawal request to our support email or use the applicable online withdrawal function provided on our website.

The returned goods must be sent back within 14 days after you communicate your withdrawal.

We will refund the eligible purchase payments, including standard outbound delivery charges, within 14 days of receiving your withdrawal notification. We may withhold reimbursement until we receive the returned goods or evidence that they have been shipped back.

Customers may be responsible for the direct cost of return shipping where this has been properly disclosed and is permitted by law.

Legal exceptions to the withdrawal right may apply to certain products.

Nothing in this policy limits mandatory statutory consumer rights.

Contact Our Team

If you have any questions concerning returns, exchanges, or refunds, please reach out.

MerryLux™ Customer Support

Email: adellacastruita3740@outlook.com

We appreciate your trust and look forward to helping you!