Shipping policy
Thank you for choosing MerryLux™!
We understand that receiving your order safely and on time is an important part of your shopping experience.
Below you'll find useful information about order preparation, shipping, tracking, and delivery assistance.
Order Processing
We aim to prepare and process orders within 1–5 business days after payment confirmation.
Business days do not include weekends or public holidays.
During seasonal sales, holidays, or periods of increased demand, processing may take longer.
We will make reasonable efforts to inform customers of significant delays.
Shipping Locations
We ship to destinations supported by our available delivery partners.
Shipping availability, available methods, and any applicable delivery charges are displayed during checkout.
Estimated Delivery
Delivery times depend on your location, the shipping carrier, customs procedures, and other logistical factors.
Estimated delivery dates may be provided at checkout or through shipping updates.
Unless expressly guaranteed, delivery estimates are approximate.
Your legal rights regarding delivery deadlines remain fully applicable.
Order Tracking
Once your order has been dispatched, tracking information will be provided when available.
Please allow some time for the carrier to update the tracking status after receiving your package.
International Deliveries
International orders may be subject to import duties, customs processing, or local taxes.
Where these charges are not included in the checkout price, they may be payable by the recipient, subject to applicable consumer law.
Address Changes
Please ensure that your shipping details are correct when placing an order.
If you need to request a correction, contact us as soon as possible at:
adellacastruita3740@outlook.com
We will do our best to help before dispatch, although address changes cannot always be completed once the package has entered the shipping process.
Packages Marked as Delivered
If your tracking information indicates that a package has been delivered but you have not received it, please contact our support team.
We will review the available delivery records and investigate with the shipping provider where appropriate.
We will work toward an appropriate resolution, taking account of the delivery circumstances and your consumer rights.
Delayed or Lost Orders
If your shipment has not arrived within the applicable delivery period, please contact us.
We will investigate the available shipping information and assist with the next steps.
Where required by law, customers are entitled to an appropriate remedy for goods that are not delivered.
Damaged Packages
If your delivery arrives damaged, please photograph the affected packaging and products where possible.
Contact us with your order number so our team can review the situation and assist you.
Customer Support
For delivery questions, shipping information, or tracking assistance:
Email: adellacastruita3740@outlook.com
Thank you for shopping with MerryLux™. We appreciate every order and look forward to making your experience a pleasant one!