Terms of service
Welcome to MerryLux™!
We appreciate your interest in our products and services.
These Terms of Service explain the conditions that apply when you access our website, browse our products, or make a purchase.
By using our website, you agree to these terms, subject to applicable mandatory consumer rights.
1. General Conditions
Our online store offers products for purchase through our website.
We aim to provide accurate information, a convenient checkout process, and helpful customer support.
Customers agree to use our services responsibly and in compliance with applicable laws.
2. Website Use
You must not use our website for unlawful, fraudulent, or unauthorized purposes.
Activities that compromise website security, interfere with its operation, or misuse customer information are prohibited.
We may take reasonable measures to protect our website and services from harmful activities.
3. Products and Descriptions
We strive to display product photographs, specifications, available options, and descriptions as accurately as reasonably possible.
However, product colors may appear slightly different depending on screen settings and lighting.
Customers are encouraged to review product information, measurements, and specifications before completing a purchase.
If additional clarification is needed, our customer service team is available to assist.
4. Pricing and Payment
Product prices are displayed on our website in the currency shown at checkout.
Any applicable taxes, delivery fees, or other mandatory charges will be disclosed before the purchase is completed, as required by law.
Payments are processed using available checkout payment methods.
We reserve the right to correct genuine pricing or listing errors.
If an error affects an order, we will contact the customer with the appropriate options.
5. Order Confirmation
After placing an order, customers may receive an email confirmation containing their purchase details.
Orders may be subject to payment verification and product availability.
We may cancel an order where reasonably necessary due to stock limitations, payment failures, suspected fraudulent activity, or genuine listing errors.
If payment has already been collected for a canceled order, the relevant amount will be refunded.
6. Product Availability
Product availability may change depending on inventory and demand.
We make reasonable efforts to maintain accurate stock information.
If an ordered item becomes unavailable, we will contact the customer to discuss the available options.
7. Shipping and Delivery
Our Shipping & Delivery Policy explains order preparation, shipping methods, estimated delivery periods, and assistance with tracking.
Delivery times may vary depending on destination and external shipping conditions.
Customers retain their applicable statutory rights regarding delivery.
8. Returns and Refunds
Return eligibility, refund procedures, and exchange conditions are described in our Returns & Refunds Policy.
Nothing in these terms restricts mandatory consumer protection rights, including rights relating to faulty goods or statutory withdrawal.
9. Intellectual Property
Original website materials, including photographs, written content, graphics, and layouts, may be protected by intellectual property laws.
Third-party trademarks and other protected materials remain the property of their respective owners.
Content may not be reproduced or used commercially without appropriate authorization.
10. External Services
Our website may use third-party services to support payments, order fulfillment, website functionality, and communications.
These providers may have their own terms of service and privacy practices.
11. Accuracy of Customer Information
Customers are responsible for providing accurate information during checkout, including their contact and shipping details.
If you discover an error after placing an order, please contact us promptly so we can attempt to assist.
12. Website Availability
We work to maintain a reliable and accessible shopping experience.
Occasionally, technical maintenance or interruptions may affect website availability.
We will take reasonable steps to resolve issues within our control.
13. Limitation of Liability
To the extent permitted by applicable law, MerryLux™ is not responsible for losses caused by circumstances beyond its reasonable control.
Nothing in these terms excludes liability that cannot legally be excluded or limits mandatory consumer rights.
14. Changes to These Terms
We may update these Terms of Service when necessary to reflect operational, technical, or legal developments.
Updated terms will be published on our website.
Changes will not retroactively remove rights acquired through existing purchases.
15. Governing Law
These terms are subject to applicable laws and mandatory consumer protection provisions.
Consumers retain any protections that cannot legally be excluded under the laws applicable to their purchases.
16. Contact Us
For questions about these Terms of Service, please contact:
MerryLux™ Customer Support
Email: adellacastruita3740@outlook.com
Thank you for choosing MerryLux™!